Refund Policy
Last Updated: June 2026 · Jeny Jewels, Surat, Gujarat, India
Our Commitment
Jeny Jewels is committed to your complete satisfaction. We want every piece to be exactly what you imagined — and we will do everything to make it right if it isn't.
Ready Jewellery — Return & Refund
Ready-made jewellery items may be returned within 7 days of delivery. Conditions: item must be in original, unworn condition; all original packaging, certificates, and invoice must be returned; item must not have been resized, engraved, or altered. Refund processed within 5–7 working days via original payment method.
Custom & Bespoke Orders
Custom / bespoke orders are made exclusively for you — they cannot be returned or refunded once production has commenced. If there is a manufacturing defect or the piece significantly deviates from agreed specifications, we will remake it at no cost. Advance payments (50%) are non-refundable after 48 hours of order placement.
Cancellation Policy
Ready items: Full refund if cancelled before dispatch. After dispatch: 7-day return window applies. Custom orders: Full refund if cancelled within 48 hours. 50% advance forfeited if cancelled after 48 hours. No cancellation once piece is in final polish stage.
Damaged on Arrival
If your piece arrives damaged due to transit: (a) Do not sign for the delivery; (b) Take photographs of the packaging and piece; (c) WhatsApp us within 24 hours with photos. We will initiate replacement or repair at no cost, fully covered by our transit insurance.
Refund Method
Refunds are processed via the original payment method. UPI/NEFT refunds: 3–5 working days. Credit card refunds: 7–10 working days (depending on your bank). Cheque refunds: 7 working days.
How to Initiate a Refund
WhatsApp us at +91 95124 19178 or email concierge@jenyjewels.com with your order number and reason. We respond within 4 hours (Mon–Sat, 10am–7pm IST). Our team will guide you through the simple return process.