Privacy Policy
Last Updated: June 2026 · Jeny Jewels, Surat, Gujarat, India
Who We Are
Jeny Jewels ("we", "us", "our") is a luxury jewellery atelier operated by JENY JEWELS (GSTIN: 24AAEFJ8526G2ZD), located at 37, 4th Floor, Bhajiwala Estate, Ankur Chowkdi, Varachha, Surat, Gujarat 395006, India. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website (jenyjewels.com), WhatsApp consultation service, or physical atelier.
Information We Collect
We collect: (a) Contact information you provide — name, phone number, WhatsApp number, email address; (b) Order information — jewellery preferences, budget, design requirements; (c) Payment information — processed securely via Razorpay/UPI (we never store card details); (d) Usage data — pages visited, time spent, device type (via Google Analytics); (e) Communications — WhatsApp messages, emails, form submissions you send us.
How We Use Your Information
We use your information to: process and fulfil your jewellery orders; communicate about your order status and consultations; send occasional updates about new collections (you can opt out anytime); improve our website and services; comply with legal obligations under Indian law.
WhatsApp Communication
When you contact us via WhatsApp (+91 95124 19178), your messages are subject to WhatsApp's own privacy policy. We use WhatsApp Business for consultation purposes only. We do not share your WhatsApp data with third parties. You can request deletion of your communication history at any time.
Data Sharing
We do not sell your personal data. We share data only with: (a) Courier partners (BlueDart, FedEx) — for delivery; (b) Payment processors (Razorpay) — for transactions; (c) Our team members — on need-to-know basis for order fulfilment. All third parties are contractually bound to protect your data.
Data Retention
We retain your data for 7 years as required under Indian GST law. After this period, data is securely deleted. You may request earlier deletion of marketing data at any time.
Your Rights
Under applicable Indian data protection law, you have the right to: access your personal data; correct inaccurate data; request deletion of your data (subject to legal requirements); withdraw consent for marketing communications; file a complaint with the relevant authority.
Cookies
We use essential cookies for website functionality and analytics cookies (Google Analytics) to understand traffic. You can disable cookies in your browser settings. We do not use advertising or tracking cookies.
Contact for Privacy
For privacy-related queries: Email: concierge@jenyjewels.com · Phone: +91 90909 11913 · Address: 37, 4th Floor, Bhajiwala Estate, Varachha, Surat, Gujarat 395006