Jeny Jewels offers buyback at 85–95% of current gold market rate (IBJA rate on day of buyback) + 80% of diamond value (based on current IGI/GIA valuation). Exact percentage depends on piece condition and current market.

Clients may upgrade their jewellery at any time. The full buyback value is credited toward the new piece. Upgrade to higher karat, larger diamond, or completely new design — no questions asked.

All pieces purchased from Jeny Jewels are eligible for buyback / upgrade. Original purchase invoice and certification documents must be presented. Pieces must be in original or restorable condition.

WhatsApp or call us. We assess your piece (in-person at our Surat atelier or via insured courier). We provide a written valuation. You decide — sell back, upgrade, or take your piece home. No pressure.

Assessment: 2–3 working days. Payment on buyback: within 5 working days via NEFT/RTGS. Upgrade order: placed same day as assessment.

Calculated at IBJA (India Bullion and Jewellers Association) spot rate on the day of transaction. We use the official rate — no manipulation, no deductions except nominal processing (1%).

All orders within India are shipped via insured, trackable courier (BlueDart / DTDC / FedEx). Shipping is fully insured for declared value. Packaging: tamper-proof, double-boxed with Jeny Jewels luxury packaging.

Standard: 5–7 working days from dispatch. Express (within Gujarat): 2–3 working days. Custom pieces: dispatched within 2–4 weeks of completion confirmation.

We ship to UAE, USA, UK, Canada, Australia, Singapore, and 40+ countries. International orders are shipped via FedEx International Priority — fully insured and trackable door-to-door.

UAE: 3–5 working days. USA/UK/Canada: 7–10 working days. Other countries: 10–15 working days. All international shipments include customs documentation.

Every shipment is insured for 100% of the declared piece value. In case of loss or damage during transit, Jeny Jewels initiates full replacement or refund — at no cost to the client.

For international orders, import duties and taxes are the responsibility of the recipient as per destination country regulations. We provide accurate customs documentation to minimise complications.

Free insured shipping on all orders above ₹50,000 within India. International free shipping on orders above ₹3,00,000.

Every Jeny Jewels piece comes with a lifetime warranty covering manufacturing defects, prong damage, clasp failure, and structural integrity issues. This warranty is for the original purchaser and is non-transferable.

Annual professional cleaning and polishing (once per year, at our Surat atelier or insured courier). Re-plating of white gold / rose gold (once every 2 years). Prong tightening and inspection (as needed).

If any diamond falls out of a Jeny Jewels piece due to a manufacturing defect within 5 years of purchase, it will be replaced at no cost. After 5 years, replacement at cost price only (no labour charge).

Physical damage from accidents, misuse, or improper care. Loss or theft (we recommend jewellery insurance). Normal wear and surface scratches on softer metals. Damage from chemical exposure (perfumes, chlorine).

WhatsApp or email us with your purchase invoice and photos of the issue. We assess within 48 hours. If covered, we arrange insured pickup and repair at no cost. Timeline: 7–14 working days.

Even outside warranty, Jeny Jewels offers repair and restoration services at transparent rates. No hidden charges. Your piece comes back looking as good as the day you received it.

Every Jeny Jewels piece is 100% authentic — guaranteed. No imitations, no synthetic substitutes passed off as natural, no misleading certifications. We stake our reputation on every piece we sell.

Every diamond above 0.30 carat comes with an IGI or GIA certificate. The certificate number is laser-inscribed on the diamond girdle and verifiable online. You can verify your diamond's grading independently at any time.

All gold jewellery is BIS Hallmarked as per Bureau of Indian Standards requirements. The hallmark includes: BIS logo, fineness/purity mark, assaying centre mark, year of marking. Verifiable via BIS HUID system.

We clearly disclose whether a diamond is natural or lab grown. Lab grown diamonds are sold as lab grown — never misrepresented as natural. Both are equally certified; the distinction is always transparent.

Every purchase comes with: official GST invoice, diamond certificate (IGI/GIA), BIS hallmark certificate, Jeny Jewels warranty card, care instructions. Digital copies sent via email.

You are welcome to get your piece independently verified by any certified gemologist. If any piece fails authenticity verification due to our fault, we replace it or refund fully — no questions asked.